Maitree FAQs

What are Maitree values?

Maitree Values and/or requirements are values that align with the United Nation’s sustainable development goal of ensuring sustainable consumption and production patterns. In order for suppliers to be listed on the Maitree marketplace, products must fulfil one or more of our sustainable requirements. Find out more about our sustainable values here.


How can I make a return?

Returns are handled by Maitree. More information can be found by visiting our Refund Policy.


Are my payment details secure?

All payments are processed via a secure payment gateway, which protects your information every step of the way.


When will my order arrive?

All orders are populated with estimated dispatch and delivery times. Unfortunately, we cannot provide exact dates. More information can be found by visiting our Shipping and Delivery Policy.


Where is my order dispatched from?

Each individual product owner dispatches their products from across the UK at their registered addresses.